Thank you for choosing Milan Parks and Recreation
We pride ourselves on offering the best customer service we can possibly offer. In order to do this we have set out some policies and a satisfaction guarantee to ensure your satisfaction. If you have any question about anything related to Parks and Recreation please call us at (734) 439-1549 or email firstname.lastname@example.org. Once again thank you for your patronage
Please plan your schedule carefully in order to keep cancellations and transfers to a minimum. Registered participants may cancel or transfer registrations up to one week in advance of the first class. A service fee of $5 will be charged for refunds and cancellations. Full refunds or account credits will be issued when the Milan Parks and Recreation Department cancels a program or a class. Refunds will be returned 4-8 weeks after approval.
All City of Milan Parks and Recreation programs and services are subsidized through taxes paid by the City of Milan residents, therefore a discounted rate will be given to all city of Milan residents. Programs run by entities other than the City of Milan Parks and Recreation Department, but seen in this publication, will not have a resident discount. Proof of residency is required for the discount. Acceptable proof of residency includes: current driver's license, state ID, car registration, utility bill, lease agreement, check stub, or property tax statement with name and address.
The City of Milan Parks and Recreation Department strives to provide our community with high quality recreation programs. We are confident in the quality of our programs and stand behind them by offering our Satisfaction Guaranteed policy. Our department guarantees that you will be satisfied with the Milan Parks and Recreation sponsored programs you have chosen. If you are not satisfied after attending one day of class, let us know and we will arrange for you to receive a refund or account credit, less a $5 service fee. All refund requests must be made in writing and received, in the Milan Parks and Recreation Office, before the next class session resumes. The policy will not apply to cases of personal conflict or vacation. In addition, the refund policy will not apply to city sponsored leagues, one-session programs, special events, trips or facility rentals.